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Welcome to depressionServices.org.au!
We are committed to providing you with the highest standard and quality of information to guarantee you will be able to access comprehensive and reliable information for depression.
As a testament to our commitment depressionServices.org.au ("this site") is supported and certified by:
HONcode
The Health On the Net Foundation (HON) promotes and guides the deployment of useful and reliable online health information, and its appropriate and efficient use. All the Depression-related Information contained within www.depressionServices.org.au comply with the HONcode standard for trustworthy health information.
Internet Industry Code of Practice
depressionServices.org.au is a member of the Internet Industry Association and complies with the Internet Industry Codes of Practice.
HealthInsite
HealthInsite is an Australian Government initiative, funded by the Department of Health and Ageing, aimed at improving the health of Australians by providing easy access to quality information about human health. depressionServices.org.au is in compliance with the HealthInsite Publishing Standards and is regularly assessed and approved by HealthInsite Editorial Board.
depressioNet, the parent organisation that provides the services available through www.depressionServices.org.au, adheres to the following standards, guidelines and service principles to ensure quality, reliability, directionality and intentionality of all depression services provided:
National Standards for Mental Health Services
Standards developed by the Department of Health and Ageing that can be used as a guide to service enhancement and continuous quality improvement, a tool to inform consumers and carers about what to expect from a mental health service and as a check list for service quality. depressioNet is commited to the continuous improvement process and uses the Standards as a checklist and guidance for the development of its services.
Quality Framework for Telephone Counselling and Internet-based Support Services
The Quality Framework lists core elements, their purpose and guidelines to promote the development and delivery of high-quality telephone counselling and internet-based support services. depressioNet is heavily involved in the development of the framework with the Department of Health and Ageing and other relevant organisations within the field of telephone and online counselling. The Framework helps depressioNet determine the scope for improvement, and to develop an action plan and monitor progress to improve services for consumers.
Fundraising Institute of Australia Principles and Standards of Fundraising Practice
depressioNet is an organisational member of the Fundraising Institute of Australia and adheres to all Principles and Standards of Fundraising Practice. The Principles are the overarching ethical codes that apply to all fundraisers and the Standards focus on specific disciplines of fundraising practice.
Australian Organisation for Quality
depressioNet is a corporate member of the Australian Organisation for Quality (AOQ). AOQ is a not-for-profit committed to meeting business quality and management needs. It focuses on assisting individuals and organisations to access leading edge business quality information, and professional development and training.
ISO 9001 (in progress)
ISO 9001:2008 specifies requirements for a quality management system where an organisation:
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needs to demonstrate its ability to consistently provide services that meet client and applicable statutory and regulatory requirements, and
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aims to enhance client satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to client and applicable statutory and regulatory requirements.
depressioNet is currently working to meet all the standards outlined within the ISO9001:2008 standards and aims to gain certification that will guarantee the delivery of quality services for all clents and consumers.
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